Exclusive Support

In addition to our standard warranty, RAK offers Extended Warranty or Extended Service plans for additional coverage. The plans namely Plan A (Parts), Plan B (Parts + Labor) and Plan C (Parts + Labor + 24/7 Event Support) are classified under a three tiered program to provide extensive services such as Remote Monitoring Services, Camera Calibration, Screen Cleaning and Washing, Creative Services Content, Preventative Maintenance Checks, Hoist and structure inspection, 24-hour service, Parts Coverage, Technical Help Desk round the clock, Weekend On-Call Technicians, On-Site Parts Inventory management, On-Site Scheduled Service, Repair and Return Parts, and many more.

Cloud Services

Screen Status monitoring – Know all the critical stuff and the performance stats such as Voltage, Temperature, Humidity, Smoke, Fan Speed, etc. of your screens while they are doing their job.

Alarm E-mails – The system servers keep comparing the real time status with the historical data and sends Email Alarms if something potentially harmful happens.

Real-Time Monitoring – Know what is going on on the screen without going there.

Multiple Device Support – All devices whether Android, Windows, or Apple are supported.

Multiple users – Create different users with different authorisations for easier access.

Detailed reports – Download complete health reports of your screens to schedule preventive maintenance programs and increase their life.

Screen Sharing and third party advertising

RAKBridge is a unique one-of-its kind service where we become partners with the screen owners, the advertisers and the sponsors. By using this service the screen owners are able to optimise their screens to earn for them, while on the other hand, the advertisers and sponsors get new avenues for reaching the audience and consumers. This is all done on the RAKBridge’s platform where our team of professionals prepare time slots and channelize the advertisements on member screens. This is a very new and evolving concept in India and with increasing number of members is proving to be an economical alternative for the advertisers.

Design and Fabrication Services

Vision : First we work with our clients to understand and develop the parameters of the project, including the design, structural analysis, and preliminary budget discussions.

First shot : After preliminary discussions of the project, our design team will come up with different design options followed by a brainstorming session for design modifications with parallel budget checks.

Final Drawings : After closing in to the  final design, the engineers will create shop drawings to ensure they meet the structural guidelines and your approval, after which final price and the project schedule can be fixed.

Installation : Our engineers along with the project management team, will carry on the installation at your site.

Commissioning : Our technicians will follows methodical testing procedures with established checklists and customer sign-offs to ensure the display is installed correctly and hand over “the keys” to the client.

24 Hr service on call

Our technical service specialists have excellent experience with the LED Display products, operation and troubleshooting. After receiving your call, our help desk accesses the comprehensive customer database with a detailed record of your equipment and history which further helps in shortening the response time.

Branding and Advertising

We thankfully have an elaborative team of software engineers and professional photographers who work together to create all sorts of animations, content in High Definition videos, product showcases, Customized in-game content for video and ribbon boards, digital catalogues and custom content, etc. We also help our clients in Brand creation and registration.

Free Service Camps

We at RAK are the most concerned with the fluid execution of your LED walls and help you get the most out of these priceless assets. For this we ensure visits to different cities in Northern and Western India on regular intervals by the means of FREE Service Check-up Camps with our team of professionals. The screens of participating owners are checked up thoroughly for proper functioning. Apart from that we educate all our esteemed customers about the various maintenance aspects and the DOs and DONTs of the LED Wall operations. Additionally we offer good discounts on all the bookings done on the Service Camps.

This service is absolutely FREE for all. The Camp Schedule is regularly updated on our website www.rakled.com. Subscription is essential to help us reach you faster and better and also ensure that we carry enough spare parts along with us. The services during the Camp are absolutely FREE for RAK clients. Parts, only if replaced, shall be charged.

Finance facilities

“We maintain a close relationship with all our customers far beyond the initial sales transaction, ensuring a continuing quality of service and total customer satisfaction.”

 There are many situations when specialized financing is required to meet the specific needs of a project. In some instances the duration, nature and complexity of the project may call for a particularly innovative solution. In such circumstances our experienced and knowledgeable management team will work closely with you to analyze and define your precise needs and thereafter will offer you the most appropriate financing solution.

Re-sale, Exchange and Upgradation Offers

RAK proudly presents itself as the first company to officially introduce this service in the LED Wall market in India. Here we provide reassurance to the existing LED Wall owners about resale of their old products and further emphasize commitment towards enhancing customer satisfaction by continuous association during the ownership life cycle by giving better counterparts whether new or pre-owned.

Valuation and Quality Cross-checking

RAK also proudly presents itself as the first company to officially introduce this service in the LED Wall market in India. We can provide a bunch of solutions for your LED Display and accessories valuation or disposal needs in the form of Fairness reports, valuation reports, Performance grade cards, maximum selling price, etc. Being a virgin service in this sector, we aspire to lead and work across the country in the coming years and help the people who are new in this industry but are unable to choose, as well as LED Display owners for quality checking and preparing score card for the LED Displays.

For further information, please contact our Helpdesk and ask for a valuation / quality crosschecking request form.